7.1. Diagnostic Pack

The diagnostic package is an archive generated on the Management Center to help Nextron Support troubleshoot an issue. It contains the system configuration and log data of a Management Center instance.

You can generate a Diagnostic Package in System Status > Logs > Diagnostics Package.

The package can be too large to share by email. In this case, you can either:

1. ask Nextron Support for an upload link (secure file sharing), or

2. remove large log files from the package (e.g. the file /var/log/asgard-management-center/agent-access.log is often responsible for 97% of the package size)